meet and greet / key exchange

No charge for our first Meet and Greet. I’ll get to meet your pet(s) and you can give me the lay of the land. We’ll do a key exchange and a test run to make sure all keys are functioning. If I’m unable to obtain the key at our meeting, I have a lockbox that you’ll be able to use at your convenience. I’ll also need a video of you using the keys to confirm they all work. If I need to come back to obtain the key, there will be a $40 pick up charge.

Pet sitting: I prefer to hold on to keys if we are establishing an on-going service relationship but understand if that is not your preference. I can leave your key in my lockbox for you to pick up at your convenience or I can drop them back off after your safe return for a $40 drop off charge. I will only return them after you return home. I will not lock them inside while you are still away.

Visits/Walks

I have a two visit minimum for cats. Full time walks for dogs, Monday-Friday. Walks are an hour long and on-leash. Small dog and small group of three or less.

Cancelation Policy

I understand stuff happens so if you need to cancel please give me a heads up as soon as possible. For Cat Sitting, if notification of cancellation is three days or below initial start date, I will charge for two visits. If you’re a serial canceller, we’ll have to part ways.

Same day dog walk cancellations will be charged and following cancellations will be credited towards the following month. If service is canceled all together remaining balance is non-refundable.

Rates / Dog walking times

Please see area map on Services Page.

Holiday Rate

Holiday Surcharge - $10

Martin Luther King, Jr. Day Weekend (Saturday – Monday), President's Day Weekend (Saturday – Monday), Easter (Saturday – Sunday), Bay to Breakers, Memorial Day Weekend (Saturday – Monday. Pet sitting only), Independence Day Holiday (July 2-4, 2022), San Francisco Marathon (July 24, 2022 Pet sitting only), Labor Day Weekend (Saturday – Monday), Thanksgiving weekend (Thursday through Sunday), Christmas Eve (12/24) through New Years Day (1/1).

Last minute requests

I know stuff comes up last minute and when it does I will do my best to accommodate and adjust my schedule. Last minute requests for pet sitting and boarding will have a $25 surcharge.

Payment

Payment is due in full on or before the first day of service for pet sitting.

Payment is due in full on or before the first day of service for boarding. Due to the extreme limited space for boarding any cancellations for boarding during stay will be non-refundable.

Payment is due in full on 1st of the month for dog walking. Any cancellations will be credited to the following month.

Medications

Depending on your cats temperament, I can administer liquid, pill and topical medicines but I unfortunately can not administer subcutaneous fluids.

I can administer liquid, pill and topical medication to your dog during boarding.

Natural DISASTER

In the unfortunate event of a natural disaster emergency, I will do my very very best to see to it that your pet(s) are safe, secure and you are updated. If needed, your emergency contact point person will be notified for assistance. Please consider leaving your emergency contact point person with a spare key.

Insurance

I have general liability coverage for pet sitting, dog walking and boarding.

Right of Refusal

Sometimes stuff doesn’t work out and that’s okay. If for any reason I’m unable to care for your pet, I’ll do my best to help you find a replacement.